The insurance email was hard for me to follow. One reason it was confusing is because of all the old and names for different sections and emails. Granted if I was part of the company receiving the email I might understand better but since I’m not the email seems like it is going in circles. I feel like this email example was not a good example of poor communication because we don’t know anything that they are talking about so of course we would think it was confusing, making us think it has poor communication through out the email. With that said the email doesn’t explain the change all that well. I also feel like they added more information then necessary- such as including the old names multiple times for things that they have renamed.