Thursday, October 20, 2011
When I receive a message that causes me to have emotional response my first step is to have a cool down period, which could include going for a walk, getting coffee or putting my attention towards some other project. After a while I would return to calmly strategize a response an email. Although I would be extremely upset and would love to tell off the recipient I need to be calm and explain the situation. Another strategy would be to write a letter telling the recipient off, just to get it off my chest. Then once I do that I will be calmed down enough to write a more pleasant letter.
I used an “About Us” article from a property management company from Hatteras Island, NC named Hatteras Realty (http://www.hatterasrealty.com/hatteras_adv.htm). I think the article is very effective. The article describes everything that one can do while on vacation in Hatteras Island and invites you to call one of the “knowledgeable, eager professionals” whenever it is convenient with you. Although I’ve vacationed on Hatteras Island using Hatteras Realty, I still would love to go based on the article.
The insurance email was hard for me to follow. One reason it was confusing is because of all the old and names for different sections and emails. Granted if I was part of the company receiving the email I might understand better but since I’m not the email seems like it is going in circles. I feel like this email example was not a good example of poor communication because we don’t know anything that they are talking about so of course we would think it was confusing, making us think it has poor communication through out the email. With that said the email doesn’t explain the change all that well. I also feel like they added more information then necessary- such as including the old names multiple times for things that they have renamed.
I believe some businesses use to formal language for their audiences. I’ve read some company’s websites and needed a dictionary to define some of the words that I had never even seen. I don’t know why company’s continue to use language like this, because it is very ineffective. I think these companies continue to use the language because they feel like it makes the company seem to be filled with more educated, sophisticated employees.
Monday, August 29, 2011
There are many reasons for companies to use blogs to communicate with their customers and other major people of the company. Blogs are an easy way to tell customers what you are all about, what services/products that done, and so forth. Here’s how three different companies use their blogs to reach customers:
- In the Linkedin blog you can see how the employees enjoy being with one another, as you can see in the Flash Mob’s dance video, their team building/development trips to museums, cooking classes. I believe that if a group of employees can have friendships out of the company they can deliver better products and services in the workplace and this is what Linkedin does. People are likely to buy from them because they’ll like their personality and how they interact with each other that they will want to see them succeed.
- Zappos.com are not only about making customers and employees happy, they strive to make the world as a whole a better place. Other companies also see them as a great workplace culture and starting companies use this as a template for how to make their company a great one! I think the fact that they inform their customer that they are an environmental conscience company will go all way, especially with all this global warming talk!
- I have never heard of Whole Story before this project but just from the two blogs provided I think they are a great company. They should children how to change recyclables they you would normally throw away into a great new thing. Although I’m not a child I thought that the water bottle flowerpot was such a great idea- for the young and old alike! They also had snack storage ideas that could be bought at your local Container Store. As you can see they are also environmental conscience!
My name is Kristina Crinnian and I'm a sophomore transfer from northern Jersey. I had never heard of this time of course so when I got put into the class I figured "why not?!" I hope to learn out to conduct myself in a professional manner when on social media sites, as well as through emails and such. One of the ways I will learn how to do so will be through this blog. I had never even considered getting blog until I was forced to for this class, and to be honest as it stands right now once this class is over I will be getting rid of this blog. I don't understand why someone needs all these different social media accounts.